Internet Communication Rules for Nuclear Professionals

The rules are straightforward. Remember to be S.M.A.R.T.

Stop Before Pressing the Send Button

Once the Send Button is pressed, you can never take it back. Unlike normal conversations, those things said in cyberspace last forever. A good question to ask before sending is "Would I be able to take credit for this statement in a job interview?" If the answer is no, then chances are you shouldn't say it.

Maintain Professionalism

Emoticons and LOLs are fine if you're texting friends and family, but they have no place in professional communication. Responses should be concise and to the point. There should be no spelling or punctuation errors. Our goal is to communicate clearly. It is generally advisable to preview all posts in a word processor program to catch any typographical errors.

Avoid Jargon

We are all part of a technical field, however, there are a few individuals taking the course who have not been raised in the nuclear environment. When we converse, we want to do so in such a manner that everyone understands. Terms like "shooting a breaker" or "pulling a bucket" should be avoided; instead consider using "testing a breaker" or "removing a starter."

Respect Other Opinions

Often times, in technical fields, there is more than one right answer. Respect the opinions of your classmates even if they differ from your own. This does not mean you must accept everything you read here or be a cheerleader for the work of your peers. One of the best ways to learn is through constructive criticism and open and honest dialogue.

Think About What Has Been Said

Electronic communication is one of the most difficult forms to understand. We are simply reading the written words of others without the verbal and non-verbal cues present in everyday life. As such, it is vital to truly understand what is being said. Ask yourself as you read: "Am I injecting emotions as I read? Have I correctly understood the point being made?"


Professonal Rules for E-Mail

Unless specifically requested to do so, do not forward emails.

Forwarded emails often contain viruses and can damage systems. Additionally, scan all your incoming emails for viruses.

Limit the size of email attachments.

People often use third party email servers which limit the size of email attachments. When in doubt, store your attachments in the cloud and provide links.

Ensure the subject line is accurate

The subject line should be concise and on point. Many people rely on these subject lines when searching their mail for your correspondence.

Avoid sending HTML based emails.

Some email software does not recognize HTML. Remember, it's the content, not the format that provides value to your correspondence.

Use standard rules of grammar.

This includes not using all capital letters and use of standard punctuation. If you wish to emphasize something, consider using a bold font or underlining. Multiple exclamation points are not appropriate.

These rules on this page were written for adult students attending online courses for their Institute of Nuclear Power Operators ACAD Certificate.

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